Returns & Cancellations

Return & Cancellation Policy

In the event you receive an item that you wish to return, our Return Policy is as follows:

Item is defective or broken when received.

  • Damaged merchandise must be reported with a picture sent within 3 days of receiving items by emailing c[email protected] . Chickadees is not responsible for items that have been damaged as a result of use.
  • Upon review of the damaged merchandise report, Chickadees will contact customer to determine the preferred resolution.


  • Chickadees permits returns for a full refund to the original form of payment, or store credit, if the following conditions are strictly followed:
    • A Return Request is emailed to c[email protected] within 3 Days of receipt.
    • The Item is in its original condition: NO makeup, deodorant marks, smells (perfume, oils, cigarette, deodorant, detergent), unaltered, unwashed and free of pet hair.  Tag still attached.
    • Customer pays return shipping and the item is received within 7 days of Chickadees approving the return by reply to the return request.
  • Items NOT Returnable: Jewelry, socks, sale or clearance Items.  Any items not purchased through the official site.

Order Cancellations

Any order cancellation requests must be emailed to c[email protected].  All cancellations are for store credit only and can only be processed if the order has not been processed and shipped.

For additional information on returns, or if you have a question that were not answered, please email us at  c[email protected]

Returns are processed within 5-7 business days upon receipt of item(s). Store credit will be added to your account and applied to your next purchase(s).